American Express Lounge

At the start, there was no welcoming smile but just annoying, frustrated face with no greeting. Before receiving my card, she asked me if I wan to look around inside the lounge. As I wanted to rest there no need for an inspection so I asked her back and she explained it was almost full. I could understand why she was not unable to provide more information with polite manner. The staff members inside the lounge was also rude and not professional attitude. When I asked for a glass of wine, the person gave me unfriendly look and when he served a glass, not looking at me but kept talking with his colleague. This was very unpleasant experience at the beginning of my holiday. The lounge was not clean and kids were running around as well. Unbelievable that this was limited access by the certain type of Amex members.